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PEARLWIG HAIR ships worldwide via UPS / DHL / USPS / FedEx / Royal Mail.
Total delivery time = processing time + shipping time.
Processing Time
The processing time is the time we need to process your shipment after we receive your order and physically dispatch it. It is usually 1 business day.The shipping time is about five days.We will provide you with free shipping, directly to your home.
Please note that the processing time may be longer if your personal shipping info is wrong, or your address undeliverable, or other unexpected issues come up. In that case, we will contact you within 24 hours.
* Shipping Time may vary due to unexpected factors, such as bad weather, public holidays, covid or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.
About Tax
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If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the customer.
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The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
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The buyer need to pay for the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.
About Shipping Insurance Fee
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You can purchase a Shipping Insurance Fee to get a faster re-shipment and refund if your package is lost, stolen, damaged in transit with a courier within 30 days.
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If your order is refunded before shipment, the insurance cost will be refunded to your original payment account. In other cases, the insurance cost may not be refunded.
Additional Notes
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The local logistics deliver packages on business days (Mon. - Fri.). Therefore, to ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on workday. Please make sure your phone is on because the shipper might contact you via phone.
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Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.
Here’s everything you need to know about our Return & Refund Policy:
1. We care about your happiness and satisfaction.
2. If you are not happy with a recent purchase, we will do our best to make you smile again.
4. Maybe you changed your mind, maybe it's not the right color, maybe you want to try something else. Whatever the reason, we understand and we're here to help.
Shipment Method:
Contact Us
Thank you very much for your understanding and patience. We will continue to track the shipping status. Please let us know if you have any other concerns.
If your order is urgent, please contact us directly at service@pearlwig.com, or leave a comment on your order.
